GoodPrice Frequently Asked Questions
Does GoodPrice Ship To Overseas?
Currently limited to NZ. Potentially shipments will be made to Australia in the foreseeable future.
GoodPrice Points for Clearance Items
GoodPrice points aren’t added to products marked as clearance items.
How Can I Change My Shipping Address?
While logged in, navigate to the Addresses Section in the My Account tab to change billing or shipping address.
How Can I Check That My Order Has Been Received? – Member
You will see an order details page after completing your order. You will also get an order confirmation email. To check your order status & details, you can visit the Orders section in My Account page.
How Can I Check That My Order Has Been Received? – Visitor
You will see an order details page after completing your order. You will also get an order confirmation email. To check your order status & details, visit Track My Order page, type your order number and email address.
How Can I Use My GoodPrice Points
GoodPrice Points cannot be used for a partial payment, only for full price payments. GoodPrice payment option will only be displayed when your GoodPrice points has accumulated to make a full payment of a product. You will see the points needed to purchase the orders and your available points under the totals display in Cart or Checkout page.
How Do I Cancel My Order(s) Before My Item is dispatched?
Please call us on (09)579 2605 or send an email via support@goodprice.co.nz.
Please note - when you decide to cancel your order(s) before the items are sent out from our warehouse, we will charge a restocking fee of 15%. You will receive a refund with 15% deducted.
Please check our Return, Exchange & Warranty Policy for further information.
How Do I Change or Reset My Password
While logged in, navigate to the Account Details Section in My Account page and follow instructions.
How Do I Check My GoodPrice Points History?
While logged in, navigate to the GoodPrice Points Section in My Account page and check your earned or used points.
How Do I Update My Account Details?
While logged in, navigate to the Account Details Section in My Account page and follow the instructions.
